Terms and conditions LEO

The company LEO Sp. z o.o., located in Dobrzechow 446B, 38-100 Strzyżów, Poland, is the owner and seller of the articles offered in the Internet Store (hereinafter referred to as the ‘Store’). The company holds a tax identification number (NIP) 8191677828 and a statistical number (REGON) 525216311. It is registered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Rzeszów, XII Business Division under the number 0001034126. The terms ‘Seller’ and ‘Store’ refer to LEO Sp. z o.o.

§ 1 PRELIMINARY PROVISIONS

These Regulations have been created in accordance with Article 8 of the Act on Provision of Electronic Services of 18 July 2002 (Journal of Laws of 2020, item 344, as amended) and Article 12(1) of the Act on Consumer Rights of 30 May 2014 (Dz.U. of 2020, item 287, as amended). Any matters not covered by these Regulations shall be governed by the provisions of the Civil Code of 23 April 1964. 

These Terms and Conditions apply to both Consumers and Entrepreneurs who use the Store. They define the rules for using the Store and the principles and procedures for concluding Distance Sales Agreements with the Customer through the Store

The online card payment service provider is Krajowy Integrator Płatności S.A., operating as the Tpay payment system and Elavon Financial Services Designated Activity Company, Branch in Poland. 

§ 2 DEFINITIONS

Consumer refers to a natural person who is purchasing goods or services for personal use and not for business purposes.

Customer refers to any entity that makes purchases through the Store. 

Entrepreneur refers to any natural person, legal person, or organizational unit that is not a legal person but has been granted legal capacity to conduct business on its own behalf and uses the Store. If the Entrepreneur is not an individual, it is assumed that they are represented by an authorized representative under applicable law.  

Terms and conditions refer to the regulations of the Store. 

An Order is a declaration of the customer’s will placed via the Order Form, with the aim of directly concluding a Sales Agreement for a Product or Products with the Seller. 

A Product is a movable item that is available in the Store and is the subject of a Sales Contract between the Customer and the Seller. 

An Order form is used to place an Order and define the conditions of the Sales Agreement, including the manner of delivery and payment. .

A Payment form is used by the Customer to view, approve, and pay for an Order. 

A Sales Contract is a contract of sale of a Product that is concluded between the Customer and the Seller through the Store. 

§ 3 CONTACTING THE STORE

Seller’s address: LEO Sp. z o.o., Dobrzechów 446B, 38-100 Strzyżów, Poland 

Seller’s e-mail: info@leo-art.com 

§ 4 TECHNICAL REQUIREMENTS

  1. To use the Store, including confirmation of the Order and payment for the Products, the following are necessary:
  • a terminal device with access to the Internet and an Internet browser, 
  • an active electronic mail (e-mail) account, 
  • cookie files enabled

§ 5 GENERAL INFORMATION

1. Placing an Order does not require creating an Account in the Store. An order without registration requires acceptance of the Terms and Conditions each time. 

2. The Client is obliged to provide the necessary personal and address data enabling the execution and payment of the Order. Personal data is protected and secured in accordance with the principles set out in the applicable law, particularly the Act of 29 August 1997 on the protection of personal data. 

3. The Store reserves the right to change the prices of goods and withdraw Products from sale. 

4. The Store reserves the right not to execute the Order in the event of unavailability of the Product despite the visible information about its availability in the Store. 

In the event of limited availability of the Goods, the Seller reserves the right to extend the deadline for the completion of the Order, of which the Customer will be informed in advance.

5. To make a purchase in the Store, you must log in through your account or accept the Terms and Conditions each time without creating an account. You should read the information about the Product or Products, add the Products to the cart, if available, choose the delivery method, choose the payment method, enter the recipient’s data (i.e. name, surname, correspondence address, telephone number, e-mail address, additionally, in the case of companies, you must provide the name of the company, the address of the company registration and the tax identification number), check the summary of the Order and place the Order by selecting the Buy and pay option. 

6. Placing an Order entails the obligation of the Customer to pay for the selected Product, and the Seller undertakes to deliver the Product without defects.  

7. The prices given on the Payment Form are expressed in the currency selected by the Client (PLN, EUR, USD) and include VAT. The store is not responsible for changes in exchange rates. 

8. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery, of which the Customer is informed when placing the Order. 

9. The Store is not responsible for errors in images or spelling on the Store’s website, for example, errors in the description of the Product, technical specifications, or incorrect information regarding the stock status of a given Product. The Store has the right to correct such errors, as well as to change or update the information at any time. All images presented on the Store’s website should be considered as illustrations only and do not guarantee the exact appearance, function, or origin of the Product. 

10. The Website and its content are the property of the Store or persons and companies licensed by it. This information is protected by copyright and marketing laws. This means that you may not copy or use trademarks, company names, product names, images and graphics, designs, layout, and information about products, services, and other content without the prior written permission of the Store. 

11. The content posted on the Store’s website, including descriptions of goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. 

12. If the Product ordered by the Customer was listed with an incorrect price, the store will inform the Customer of this fact and will wait for the customer to approve the amended price before proceeding with the order. If the Customer does not accept the amended price within 7 days, the order will be cancelled by the Store. 

§ 6 DELIVERY AND PAYMENT METHODS

Delivery of the purchased Products is carried out by courier companies. 

The customer can use the following payment methods:

1. Credit cards

  • Visa, 
  • Visa Electron, 
  • Mastercard, 
  • MasterCard Electronic, 
  • Maestro. 

2. Online transfer using the payment service provider’s system (the execution of the Order will be commenced after the Seller receives a confirmation of payment from the Bank).

§ 7 PERFORMANCE OF THE SALES AGREEMENT

1. All Products available in the Store are new, free from physical and legal defects and have been legally placed on the Polish market and other selected international markets. 

2. After the Order has been correctly placed by the Customer, the Seller sends information about the Order to the Customer’s e-mail address. This information is not a confirmation of acceptance of the Client’s offer. It is only information that the Seller has received the Order. Next, the Seller verifies whether the Order can be accepted for processing. If the Seller accepts the Customer’s Order, it sends the Customer information by e-mail about the approval of the Order for execution. Upon receipt of such a statement by the Customer, a Contract of Sale is concluded between the Customer and the Seller. 

3. The time of execution of the Order is counted from the moment of obtaining a positive payment authorization (the day of crediting the Seller’s bank account). The lead time is stated in the Product description and may vary from Product to Products.

4. If it is not possible to execute the Order, it is possible to offer the Customer other Products of the same quality, price and purpose (substitute service). The Customer may choose to accept other Products or withdraw from the Contract of Sale. 

5. In the event of non-payment for the Order combined with the lack of contact from the Customer, the Order will be cancelled after 3 calendar days. 

6. Delivery of the Product takes place in Polish and other countries.

7. Delivery of the Product to the Customer is payable unless the Contract of Sale provides otherwise. The Customer shall be informed about the costs of delivery of the Product (including fees for transport, delivery, and postal services) when placing the Order, including at the time of the Customer’s willingness to be bound by the Contract of Sale. 

8. Invoices for the purchase of Products in the Store made by the Customer are issued and sent in electronic form to the e-mail address provided by the Buyer during registration or in the Order form if the Customer makes a purchase without registration. 

9. The Seller is not responsible for incorrect data on the invoice, if such data was provided by the Customer during registration or placing the Order.

10. At the request of the Buyer provided to the Seller, the Seller may issue an invoice in paper form and attach it to the shipment with the purchased Product. 

§ 8 RIGHT OF WITHDRAWAL

1. The Customer has the right to withdraw from the Distance Sales Agreement without giving a reason within 14 days from the date of receipt of the Product. 

2. In the case of a Contract of Sale concluded with a Customer who is not also a Consumer, pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for defects in the Product is excluded. This exclusion is ineffective in the event of fraudulent concealment of the defect by the Seller. 

3. If the Consumer exercises the right to withdraw from the concluded agreement, a statement of withdrawal from the agreement should be submitted using the form attached to the above regulations and sent to the address of the Seller’s registered office via traditional mail or in electronic form to the Seller’s e-mail address info@leo-art.com before the deadline specified in point 1 above. 

4. In the event of withdrawal from the Distance Sales Agreement, the Contract of Sale shall be deemed not to have been concluded.

5. Within 14 days from the date of receipt of the statement of withdrawal from the Contract of Sale of the Item and after accepting the returned Product, the Seller shall refund to the Customer all payments made by him, including delivery costs corresponding to the cheapest method of delivery of the Product offered by the Seller, if applicable. The refund will be made using the same method of payment as the Consumer used unless the Consumer expressly agrees to another method of reimbursement that does not involve any cost to the Consumer. The returned Product should be sent back immediately, but no later than within 14 days from the date of sending the Consumer to the Seller the statement of withdrawal from the Sales Agreement. If the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred. 

6. The customer is asked to return the goods in the original packaging with its complete contents and a copy of the proof of purchase. The correction of the invoice will be sent electronically to the Buyer’s e-mail address. 

7. The returned Product must be in an unaltered condition, packaged so that it will not be damaged in transit, and must not show any signs of use beyond the usual scope of the inspection. 

8. The product should be sent to the following address: LEO Sp. z o.o., Dobrzechów 446B, 38-100 Strzyżów, Poland 

9. The Buyer bears the direct costs of returning the Product in connection with the withdrawal from the contract.  

10. The Client does not have the right to withdraw from a distance contract in relation to a Contract in which the subject of the service is a non-prefabricated item, manufactured according to the Customer’s specification or serving to meet the Customer’s individualized needs, and in which the subject of the service is an item personalized according to the Consumer’s specification or serving to meet the Consumer’s individual needs. 

§ 9 COMPLAINTS REGARDING THE PROVISION OF ELECTRONIC SERVICES

1. The Seller takes steps to ensure the fully correct operation of the Store, to the extent that results from the current technical knowledge, and undertakes to remove any irregularities reported by the Customers within a reasonable time. 

2. The Customer may notify the Seller of any irregularities or interruptions in the functioning of the Store‘s website. Irregularities related to the functioning of the Store should be reported by e-mail to the following address: info@leo-art.com

3. In a complaint regarding irregularities related to the functioning of the Online Store website, the type and date of occurrence of the irregularity should be indicated. The Seller undertakes to respond to the complaint immediately, no later than within 14 days from the date of its submission. 

§ 10 COMPLAINTS AND WARRANTY

1. The sales contract covers new Products. 

2. In the event of a defect in the goods purchased from the Seller, the Consumer has the right to complain based on the provisions of the warranty in the Civil Code.

3. Complaints can be submitted:

  • in writing to the address of LEO Sp. z o.o., Dobrzechów 446B, 38-100 Strzyżów, Poland, 
  • via e-mail to the following address: info@leo-art.com

4. If you find any damage to the goods, you should take a detailed photograph of the damaged Product(s), describe the type of damage, and send the photos with the description in electronic form to the Seller at the following email address: info@leo-art.com 

5. Return shipments of the Product to the Seller made without the Seller’s knowledge and consent will not be accepted. Sending a return shipment must be agreed in writing in advance, through e-mail correspondence with the Seller. The product sent back to the Seller’s premises must be properly secured. Complaints about Products that have been damaged during transport because of poor security will be rejected. 

6. Complaints are considered in accordance with the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020.0.287, i.e. as amended).  

7. The Seller shall respond to the complaint request submitted by the Customer immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer’s request is considered justified by the Seller. 

8. The Customer exercises his/her rights under the warranty by: repairing the Product, replacing it with a Product free from defects, reducing the price of the purchased Product, or withdrawing from the contract if the defect is material. The Seller may not agree to the method of exercising the warranty rights proposed by the Customer, if such a choice is impossible to meet by the Seller or would require excessive costs compared to the choice proposed by the Seller. 

9. If a warranty has been granted for the Product, information about it, as well as its content, will be provided to the Customer together with the Order. 

10. The complained product should be sent to the following address: LEO Sp. z o.o., Dobrzechów 446B, 38-100 Strzyżów, Poland. 

11. The only basis for a complaint about goods damaged in transport is to check them in the presence of the courier upon receipt of the shipment, and in the event of damage being found, to fill in the damage report accurately and correctly report available from the courier. 

§ 11 FINAL PROVISIONS

1. For the avoidance of doubt, it is stated that none of the provisions of these Terms and Conditions limits the rights of the Client to which he is entitled under the provisions of law in force in the territory of the Republic of Poland. If the existence of a provision of such a nature is found, the provisions of the Civil Code and the Consumer Rights Act of 30 May 2014 (Journal of Laws 2020.0.287, as amended) shall apply. 

2. Detailed information on the possibility for the Consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available at the registered offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition Protection and Consumers: 
https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php 
https://www.uokik.gov.pl/sprawy_indywidualne.php  

3. The consumer has the following exemplary options for using out-of-court complaint and redress procedures:

  • The Consumer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act of 15 December 2000 (Journal of Laws of 2014, item 148, as amended) to settle a dispute arising from the Agreement concluded with the Seller.  
  • The Consumer is entitled to apply to the Provincial Inspector of the Trade Inspection, in accordance with Article 36 of the Trade Inspection Act of 15 December 2000 (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings to amicably settle the dispute between the Consumer and the Seller.  
  • A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (Consumer Federation, Association of Polish Consumers). 

§ 12 OPINIONS, COMMENTS

1. The Customer may leave reviews about the Products he has purchased. The review must relate to the Product purchased, describe its advantages, disadvantages, functionality, and experience with the use of the Product. 

2. A customer may write one review about a given Product. 

3. Before a comment/opinion is posted, you should make sure that its content is in accordance with the law, good practices and does not violate the rights and personal rights of other people. 

4. Opinions and descriptions must not: grossly violate the rules of proper language, contain profanity, incite violence or hatred, propagate racism, be formulated in an offensive way towards any person or group of people, proclaim social views, provide information that constitutes unfair competition, infringe copyright or industrial rights, promote products and services competitive to the Seller’s offer,  contain links to other websites, contain detailed personal data of neither the Client nor the advisor with whom the Client has been in contact.  

5. The person who adds the review is responsible for the content of their opinions and comments. 

6. The review posted by the Client is not edited by the Seller, however, the opinion violating the provisions of these Terms and Conditions may be removed.  

7. The posted opinion may be used, disseminated, published, copied by the Seller free of charge. 

8. The Seller has the option to block the posting of reviews to selected Products and hide reviews about them. 

§ 13 PERSONAL DATA

1. The Seller is the administrator of the Customers’ personal data collected through the Store. 

2. Customers’ personal data collected by the Administrator through the Online Store are collected for the purpose of performing the Sales Agreement, and if the Customer agrees to it – also for marketing purposes. 

3. The recipients of the personal data of the Customers of the Online Store may be: 

  • In the case of a Customer who uses the method of delivery by post or courier in the Store, the Administrator makes the collected personal data of the Customer available to a selected carrier or an intermediary carrying out shipments on behalf of the Administrator. 
  • In the case of a Customer who uses electronic payments or a payment card in the Store, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.  

4. The Client has the right to access their data and correct them. 

5. Providing personal data is voluntary, however, failure to provide the personal data necessary to conclude the Sales Agreement indicated in the Terms and Conditions results in the inability to conclude the contract.  

6. Detailed information about the Privacy Policy can be found on the Store’s website: https://leo-art/sklep/polityka-prywatnosci/

§ 14 INSTRUCTIONS FOR USE AND MAINTENANCE OF THE PRODUCT

The substrate used to print the image from the photo is dibond, which is a light, rigid and durable board made of aluminum and composite materials. The print is made in the DeePrint technique, thanks to which we can reproduce the textures and protrusions of a given place captured in the frame. The inks, inks and pigments used in the printing are durable and strong, but they are not indifferent to maintenance and weather conditions. By following our guidelines, you will be able to enjoy their beauty for as long as possible. 

Product usage: 

  • The paintings are intended for indoor use and should not be permanently placed outdoors as they are sensitive to weather conditions. 
  • Paintings should be hung on room walls, with an optimal air humidity of 40% to 70%, and the temperature should be between 15°C and 30°C. 
  • Paintings should be placed on walls that are perpendicular to the ground. Pictures should not be hung on sloping walls or on the ceiling. 
  • When hanging a painting, always make sure that it is stable to reduce the risk of it falling. Some external factors, such as vibration, can damage the picture mount and cause it to fall off. 
  • Do not add extra weight to the images or place any heavy elements on top of them. Also, do not press the center of the image on the fixed surface. 
  • Paintings, due to their size, should only be mounted on a stable and durable surface. 
  • Avoid mounting images near radiators and other heat sources. 
  • Avoid prolonged contact with moisture and water. 
  • Due to the variety of computer screens, it is important to remember that a slight color difference between the actual image and its visualization on a website is normal. 
  • When planning to mount images, choose places where they will be visible from a distance of at least 1 meter to achieve the best visual effect. 
  • If the image becomes corrupted, avoid trying to repair it yourself. Please contact us first. 
  • If you are moving the image, please wrap it in protective material to avoid damage. 
  • If you use decorative lighting near paintings, choose lamps that do not emit excessive heat. 
  • Avoid mounting the image in direct sunlight.  

Maintenance & Cleaning: 

  • Do not use products containing organic solvents or detergents, washing liquids and soap to clean the surface of the paintings. 
  • Never clean the surface of the painting with alcohol, gasoline, acetone, or ammonia, or use abrasive cleaners. Any chemicals can react with pigments and inks, which can lead to damage to the print. 
  • If dust appears on the surface of the painting, wipe the surface of the painting with a duster, soft cotton cloth, or microfiber. Clean gently, without friction or pressure on the surface of the image. 
  • Pay special attention to the highly structured areas of the image so as not to tear the cloth on them. 
  • Never use sponges with rough surfaces, hard pumice stones, sandpapers, sharp tools, or a vacuum cleaner to clean the surface. 
  • Refrain from testing the stability of the print on the structures with a fingernail or other sharp tool, so as not to expose the image to scratches or damage. 
  • Be especially careful when cleaning the contact surface of the image with the frame. 
  • During operation, small cracks in the wood structure of varying widths and depths may appear on the wooden frame. This is the natural behavior of wood, which is a hygroscopic material and adapts its humidity to the environment.  
  • Wooden frames are sensitive to rapid changes in temperature, prolonged exposure to UV rays, and frequent changes in humidity. 
  • A wooden frame changes color under the influence of light, which is a natural feature of it. 
  • It is best to wipe off the dust from the frame with a dry cotton cloth or duster. 
  • If you want to use a damp cloth to wipe the frame, you should first test how the wood reacts in a small and invisible area. 
  • Do not use detergents or solvents to clean the frames.